Walkthrough Associate

Optimum RV, a growing full-service RV Dealer, is seeking a Walk Through Associate.

Summary: 

The Walk Through Associate will be responsible for teaching new RV owners how the features and functions of their RV work. This position may also require some minor repairs to units during the walk through process. Good communication skills are a must- A Walkthrough Associate will have an outgoing personality, easily converse with customers and perhaps basic knowledge of RVs.

Responsibilities: 

• Perform an inspection of each unit coming in from the factory. 

• Maintain documentation of unit inspections. 

• Guide each customer through the functions and usages for their RV 

• Perform and demonstrate the proper hitch set up on all travel trailer deliveries, and proper coupling procedures for all fifth wheel deliveries. 

• Educate each customer with the operation of their brake controller and confirm that they are able to comfortably operate. 

• Responsible for ensuring the delivery area’s appearance and cleanliness. 

• Responsible for ensuring units scheduled for delivery the next business day are ready for transfer from the make ready area to the assigned delivery pad. 

• Participate in the daily department opening/closing procedures as defined in written department policy. 

• Coordinating with the Service and Parts Departments. 

• Walking the RV with the customer, taking notes on any needed changes. 

• Listening to client concerns and determining their needs. 

• All other responsibilities as assigned. 

Minimum Qualifications: 

• High School Diploma or general education degree (GED) 

• Experience with Motility Software is a plus 

Essential Characteristics

RELIABLE

• We do what we say we're going to do, when we say we're going to do it... every time.

HUMBLE

• We are trainable, coachable and confident... not arrogant.

HUSTLE

• We are self-motivated, driven and never satisfied.

TEAM PLAYER

• We are stronger as one. We help each other, regardless of department or position.

LOYALTY

• We are committed to the success of the company through ups and downs because this is our career.

Benefits: 

Optimum RV offers an excellent benefits package to all eligible employees including: 

• Competitive wages 

• Medical insurance 

• Dental insurance 

• Vision Insurance 

• Company-Paid Life insurance 

• Supplemental Life Insurance 

• Short & Long Term Disability 

• Critical Illness, Accident and Hospital Indemnity coverage 

• EAP 

• Wellness Program including Gym Reimbursement 

• Vacation, Personal Time & Holiday pay 

Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.